Policies & Waivers

Release of Liability

In consideration of being allowed to participate in any way in the Kevin's Swim School LLC dba Excel Aquatics program, its related events, and activities, I, the undersigned registrant, acknowledge, appreciate, and agree that: 1) The risk of injury from the activities involved in this program is significant, including the potential for permanent paralysis and death, and while particular skills, equipment and personal discipline may reduce this risk, the risk of serious injury does exist, and, 2) I KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, EVEN IF ARISING FROM THE NEGLIGENCE OF THE RELEASEES or others, and assume full responsibility for my participation; and 3) I willingly agree to comply with the stated and customary terms and conditions for participation. If, however, I observe any unusual significant hazard during my presence or participation, I will remove myself from participation and bring such to the attention of the Company immediately; and, 4) I, for myself and on behalf of my heirs, assigns, personal representatives, and next of kin, hereby release, indemnify, and hold harmless Kevin's Swim School LLC dba Excel Aquatics, their officers, officials, agents, and/or employees, other participants, sponsoring agencies, sponsors, advertisers, and owners and lessors of premises used for the activity("Releasees"), with respect to any and all injury, illness, disability, death, or loss or damage to person or property, whether arising from the negligence of the releasees or otherwise, to the fullest extent permitted by law.

I have read this release of liability and assumption of risk agreement, fully understand its terms, understand that I have given up substantial rights by signing it, and sign it/check off freely and voluntarily without any inducement. For Parents/Guardians of Participants Under Minority Age (Under age 18 at the time of Registration) This is to certify that I, as parent/guardian with legal responsibility for this participant, do consent and agree to his/her release as provided above of all the Releasees, and, for myself, my heirs, assigns, and next of kin, I release and agree to indemnify and hold harmless the Releasees from any and all liabilities incident to my minor child's involvement or participation in these programs as provided above, even arising from the negligence of the releasees, to the fullest extent permitted by law.

Policies

Payments and Waivers

At this time, lessons may be paid for via cash, check, or electronically via credit card. The non refundable registration fee of $20 is due at the time of onboarding, and must be paid for electronically in the provided emailed link. 

Scheduling

During the onboarding process, instructors will work with families to come up with a set schedule of lesson dates and times for the summer. These dates will then be logged and confirmed in writing via email in order to make sure there is transparent communication between families and staff. For any date changes/cancellations within the allotted window, communication must also be made via email.

Cancellations

Our program is designed to not only provide an excellent convenient service to our local families, but also is a fun and rewarding job for all of our instructors. However, it is important to keep in mind that our instructors' income is dependent on their lessons, and they schedule lessons in specific areas to accommodate as many families as possible. Therefore, our cancellation/makeup policy goes as follows:

General Cancellation: We require notice at least by 8am, the day of lessons, via email to your instructor if you need to cancel your lesson in order to not be charged for the missed lesson. Notice must be submitted in writing to your instructor via email. If emailed notice is not provided by 8am the day of lessons, families will be charged a $20 late cancellation fee.

No Notice Cancellation: If zero notice is provided for a cancellation (ie instructor travels to the lesson and is turned away), families will be charged the full amount of the missed lesson. 

Inclement Weather/Health and Safety Requirements

Our instructors reserve the right to postpone and reschedule or cancel lessons due to inclement weather that is dangerous for outdoor swimming (electrical storms, dangerously cold temperatures), as well as postpone/reschedule/cancel if pool conditions are deemed unsafe. Families must ensure their pool meets basic safety standards (e.g., poor water quality) and is clean for lessons. This includes lessons that have already begun but have not yet completed. In this scenario, families will be charged for the amount of time in the lesson that has been completed.

Waitlist Policy

Due to the traveling nature of our backyard lesson program, we strive to accommodate all inquiries to the best of our ability. However, we cannot guarantee an instructor pairing for every family. Families who cannot be immediately scheduled will be placed on a waitlist. We will notify waitlisted families as soon as an instructor becomes available in their area, prioritizing based on the order of inquiry and geographic feasibility. We appreciate your patience and understanding as we work to serve as many families as possible.

Right to Withdraw

Excel Aquatics reserves the right to withdraw from providing lessons if we determine that a family is not an appropriate fit for our program. This decision may be made at our discretion, with the safety, well-being, and mutual respect of our instructors and families in mind. In such cases, families will be notified in writing, and any prepaid lessons beyond the withdrawal date will be refunded.

Satisfaction Guarantee

Excel Aquatics takes great pride in all of our lessons programs, and we want to make sure all families are satisfied with the service they are provided. Therefore, if you are not satisfied with your child's first lesson, you will not be charged for the class! We will provide an instructor change at no cost. If no additional instructor is available, families will be placed on our waitlist, and contacted should one become available.